Please note: Although there are limited images or data shown due to confidentiality, my design process, the way I think and how I work is seen throughout the project.
I focused on getting up to speed and gathering information by meeting with new stakeholders to understand their challenges. created Mural boards to capture ideas and potential solutions. I secured access to relevant organisational platforms to conduct desktop research and analyse existing processes for assessment tasks.
I began with desktop research, analysing existing internal documents and data on assessment workflows. I also looked at user journey mapping, visualising the steps officers take to complete tasks, highlighting potential pain points. Leveraging previous research on similar administrative tasks provided valuable insights and helped refine interview questions for upcoming user sessions.
I started with wireframing, creating low-fidelity sketches to explore different layout options for the assessment tool. These were then translated into low-fidelity prototypes in Adobe XD. I built high-fidelity interactive prototypes using Figma. The designs were then reviewed with key stakeholders. Their feedback informed multiple iterations, ensuring the prototypes were polished and ready for user testing with assessment officers.
I compiled a comprehensive report outlining the key findings and insights learned from the research. This report was then presented to key stakeholders, ensuring all decision-makers were aware of the project's valuable takeaways.
From talking to stakeholders it was clear the this project was bigger than expected and the scope of the project had to be changed to accomodate for this. There will always be scope creep in UX projects but it's important to set boundaries early on so they don't get overwhelming and cause problems further down the track.
While both Figma and Adobe XD enabled me to create prototypes, Figma's component system proved far more efficient. Components allowed me to build reusable elements and ensure consistency across all pages. These learnings will influence future tool recommendations – Figma's collaborative and component-focused environment seems better suited for design work.
Assessment offices have indicated that the new designs would improve efficiency and make it faster to complete assessments. While the project was well-received, it wasn't without its challenges. Certain key stakeholders were not included early in the process due to role changes and availability of staff. This omission resulted in delays and a shift in direction once their input was finally incorporated. Despite the setback, the revised approach gained stakeholder approval and the project is now under development.
Form a clear understanding of what user needs and behaviours are for a mobile app to provide input into the scope of any future mobile app development.
This project provided enough insights to help the business decide on whether to progress with the development of an app or hold off until there is a greater need for one.
The aim of this project was to provide the business with a visually pleasing journey map to help understand every aspect of their customers journey. This includes all the touch points, emotions and actions from start to finish.
Stepping out the customer journey helped various business units to enhance the customer experience, align different teams and prioritise work from initial product awareness to loyalty and retention.
The aim of this project is to deliver updated content and a revised information architecture to enhance the user experience.
By following a UX design process, we can ensure that the updated pages are effective in achieving project goals and providing a positive user experience.
The aim of these projects was to provide in-depth reports for early design concepts or MVPs to enable a more streamlined collaboration process, improve decision quality and enhance administrative efficiency.
Co-design workshops with internal and external stakeholders provided valuable insights into the needs and behaviours of users. The business can now make informed decisions on whether to continue to development, continue research or choose to pause or end the projects.
The aim of this project was to evaluate how well users understand the portal and to identify pain points they may encounter while navigating.
The report uncovered over 300 usability issues by looking at mental models, interaction cost, cognitive load and usability heuristics. The business now have a clear understanding of the effort it takes to use the portal. With the suggestions provided, the business can make a number of quick fixes to improve the usability while work gets underway to design and develop a better solution.
A 6 month UX Design project. This is part of UX Immersion course through CareerFoundry.
The Brains Trust is a responsive web application that enables anyone to instantly chat with an expert in any field.
The aim of this project was to evaluate how well users understand the portal and to identify pain points they may encounter while navigating. The report uncovered over 300 usability issues by looking at mental models, interaction cost, cognitive load and usability heuristics.
The aim of this project is to deliver updated content and a revised information architecture to enhance the user experience. By following a UX design process, we can ensure that the updated pages are effective in achieving project goals and providing a positive user experience.
