My collaboration with you ensure my designs embody your brand values, incorporating innovation, sustainability & trust. They leave a lasting impression and stand out from the competition.
Form a clear understanding of what user needs and behaviours are for a mobile app to provide input into the scope of any future mobile app development.
This project provided enough insights to help the business decide on whether to progress with the development of an app or hold off until there is a greater need for one.
The aim of this project was to provide the business with a visually pleasing journey map to help understand every aspect of their customers journey. This includes all the touch points, emotions and actions from start to finish.
Stepping out the customer journey helped various business units to enhance the customer experience, align different teams and prioritise work from initial product awareness to loyalty and retention.
The aim of this project is to deliver updated content and a revised information architecture to enhance the user experience.
By following a UX design process, we can ensure that the updated pages are effective in achieving project goals and providing a positive user experience.
The aim of these projects was to provide in-depth reports for early design concepts or MVPs to enable a more streamlined collaboration process, improve decision quality and enhance administrative efficiency.
Co-design workshops with internal and external stakeholders provided valuable insights into the needs and behaviours of users. The business can now make informed decisions on whether to continue to development, continue research or choose to pause or end the projects.
The aim of this project was to evaluate how well users understand the portal and to identify pain points they may encounter while navigating.
The report uncovered over 300 usability issues by looking at mental models, interaction cost, cognitive load and usability heuristics. The business now have a clear understanding of the effort it takes to use the portal. With the suggestions provided, the business can make a number of quick fixes to improve the usability while work gets underway to design and develop a better solution.
A 6 month UX Design project. This is part of UX Immersion course through CareerFoundry.
The Brains Trust is a responsive web application that enables anyone to instantly chat with an expert in any field.
